In an era when many people don't vote or sign up for 401k plans at work, actions that would be in their own self interest, they really aren't going to bother to jump through hoops at UPS to see that some stranger's package gets delivered correctly. I'm offering plausible reason why the merchandise never arrives and the customers might be telling the truth. The merchants usually suspect the customers of being deadbeats. There have been various threads over the years about customers who complain merchandise never arrived and carriers who claim it was delivered to their doors. )īut as Buckworks pointed out, this complaint is actually relevant because many merchants here ship with UPS. Well, then you won't want to read my forthcoming post where I whine about rude people who make mean comments for no reason to total strangers on forums I belong to. I don't care just dont make a federal case over it.
Or if your customers complain of packages not being delivered, consider the possibility that they were delivered to the wrong house and the residents didn't want to go through the hassle UPS tried to put them through of getting it to the correct address. They clearly don't have a convenient process in place to encourage people to report misdelivered packages. The UPS customer service person asked me if I knew the neighbors, like I'm supposed to go deliver a package with an adult store return address to some parents I vaguely remember from Boy Scouts and then try to make small talk at the door before I leave.Īnyway, just some food for thought before you ship by UPS next time. Why should I have to read them a 20+ digit tracking number, give them any personal information other than my address where they left the package by mistake, and wait at home on Monday for a scheduled pickup?
UPS PACKAGE DELIVERED TO MYADDRESS BY MISTAKE DRIVER
I said how about I just give them my address, they call the driver on his cell phone and and he picks it up in the bushes at my house where he dropped it off? But they said no, they couldn't possibly do that. They said they would have someone call to arrange for pickup on Monday. UPS wouldn't come to pick it up without me reading them the tracking number and giving them my personal information like it was a scheduled pick up.